Frequently Asked Questions
Postage / Delivery
We dispatch all over the world, via International Airmail, where possible. Large instruments such as guitars are, however, unavailable for postage outwith the United Kingdom and Northern Ireland. If you are unsure please contact us for clarification on our overseas deliveries.
It depends on where you are. Orders processed here will take 2-3 business days to arrive. Overseas deliveries can take anywhere from 5-10 days. Delivery details will be provided in your confirmation email.
We use Royal Mail and International Airmail for overseas orders.
We always aim to ensure our customers love our products but if you do need to return an order we are happy to help.You can find more information on our returns policy, or contact us if you have a specific query.
All of our audio CDs should be compatible with CD players worldwide.
For DVDs, you will need to check the PAL or NTSC broadcast format and the Region encoding on the title, to see if this is compatible with your specific DVD player. Player support can depend on the country of intended use.
Not all of our video and DVD titles are supplied in both PAL (Europe) and NTSC (North America) broadcast formats. Some are in one or the other format, and some are worldwide (dual format). See each title's catalogue page for specific format information.
You can find more information on our guide to PAL, NTSC and DVD Regions guide.
Use our search at the top of each page to locate a CD, DVD, book or other title. Enter short and specific keywords such as the album or artist name, tune, song, instrument or catalogue number. If you cannot find any particular title this way, we are unlikely to be able to get hold of it from our suppliers. However we are continually expanding our selection with back catalogue music as well as new releases.
Still can't find the answer you're looking for?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.